{"id":697,"date":"2018-08-08T09:56:41","date_gmt":"2018-08-08T09:56:41","guid":{"rendered":"https:\/\/www.innonous.gr\/?page_id=697"},"modified":"2019-12-06T08:38:49","modified_gmt":"2019-12-06T08:38:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.innonous.gr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><section style=\"\" class=\"vc_section vc_custom_1575621496598 vc_section-has-fill\"><div style=\"\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1575621503753 vc_row-has-fill\"><div class=\"row-inner\"><div class=\"wpb_column vc_column_container vc_col-sm-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_icon_element vc_icon_element-outer vc_icon_element-align-center\"><div class=\"vc_icon_element-inner vc_icon_element-color-white vc_icon_element-size-xl vc_icon_element-style- vc_icon_element-background-color-grey\" ><span class=\"vc_icon_element-icon entypo-icon entypo-icon-chat\" ><\/span><\/div><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-8\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h2 style=\"color: #ffffff;text-align: center\" class=\"vc_custom_heading text-shadow\" >What are you looking for?<\/h2><div class=\"vc_empty_space\"   style=\"height: 10px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div style=\"color: rgba(255,255,255,0.9);text-align: center\" class=\"vc_custom_heading\" >Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help.<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 40px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div  class=\"vc_wp_search wpb_content_element faq\"><div class=\"widget widget_search\"><form role=\"search\" method=\"get\" class=\"search-form\" action=\"https:\/\/www.innonous.gr\/en\/\" data-trp-original-action=\"https:\/\/www.innonous.gr\/en\/\">\n\t\t\t\t<label>\n\t\t\t\t\t<span class=\"screen-reader-text\">Search for:<\/span>\n\t\t\t\t\t<input type=\"search\" class=\"search-field\" placeholder=\"Search &hellip;\" value=\"\" name=\"s\" \/>\n\t\t\t\t<\/label>\n\t\t\t\t<input type=\"submit\" class=\"search-submit\" value=\"Search\" \/>\n\t\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 30px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div style=\"font-size: 14px;color: rgba(255,255,255,0.9);text-align: center\" class=\"vc_custom_heading\" >Please call our office at 712-819-5555 or email us with your question<\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-2\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><\/div><\/div><\/div><\/div><\/div><\/section><div style=\"\" class=\"vc_row wpb_row vc_row-fluid\"><div class=\"row-inner\"><div class=\"wpb_column vc_column_container vc_col-sm-12 vc_hidden-sm vc_hidden-xs\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"wpb_widgetised_column wpb_content_element\">\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t\t<div id=\"nav_menu-6\" class=\"widget-odd widget-last widget-first widget-1 fixed-menu widget widget_nav_menu\"><h3 class=\"widget-title\">Company<\/h3><div class=\"menu-company-container\"><ul id=\"menu-company\" class=\"menu\"><li id=\"menu-item-823\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-823\"><a href=\"https:\/\/www.innonous.gr\/en\/about\/\" data-ps2id-api=\"true\">About<\/a><\/li>\n<li id=\"menu-item-826\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-826\"><a href=\"https:\/\/www.innonous.gr\/en\/leadership-team\/\" data-ps2id-api=\"true\">Leadership<\/a><\/li>\n<li id=\"menu-item-828\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-828\"><a href=\"https:\/\/www.innonous.gr\/en\/mission-vision-and-values\/\" data-ps2id-api=\"true\">Mission<\/a><\/li>\n<li id=\"menu-item-824\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-824\"><a href=\"https:\/\/www.innonous.gr\/en\/careers\/\" data-ps2id-api=\"true\">Careers<\/a><\/li>\n<li id=\"menu-item-825\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-825\"><a href=\"https:\/\/www.innonous.gr\/en\/faq\/\" data-ps2id-api=\"true\">FAQ<\/a><\/li>\n<li id=\"menu-item-827\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-827\"><a href=\"https:\/\/www.innonous.gr\/en\/locations\/\" data-ps2id-api=\"true\">Locations<\/a><\/li>\n<li id=\"menu-item-829\" class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-829\"><a href=\"https:\/\/www.innonous.gr\/en\/why-choose-us\/\" data-ps2id-api=\"true\">Why Choose Us<\/a><\/li>\n<\/ul><\/div><\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div><div style=\"\" class=\"vc_row wpb_row vc_row-fluid vc_custom_1575621518082\"><div class=\"row-inner\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><h3 style=\"text-align: center\" class=\"vc_custom_heading\" >Top ten most popular FAQs<\/h3><div class=\"vc_empty_space\"   style=\"height: 40px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><div class=\"vc_row wpb_row vc_inner vc_row-fluid\"><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>Are free Anti-Virus software any good?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>First and foremost, you never want to go without security protection on your computer. Free Anti-Virus has very low detection rates. Give us a call and we will be happy to inform you of the latest security software we recommend and sell to all our clients for Spyware, Malware and Virus protection.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What exactly are Managed IT Services?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Simply put, NanoSoft Managed IT Services means we take care of your entire information technology requirement. We manage all your hardware and software sourcing, installation, technical support, and IT staffing needs. It also means NanoSoft acts as your go-to consultancy and support team, providing scheduled maintenance and upgrading of your systems, along with emergency assistance to keep your business up and running.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What is cloud backup?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server every night. The server is located in a secure data centre in Perth. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What kind of response times can I expect?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We work with each client to establish specific expectations. Our measurable service levels specify clear consequences for not living up to agreed-upon expectations.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How Long is a Managed Services Contract For?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><div class=\"panel-heading\">\n<div class=\"fusion-toggle-heading\">\n<div class=\"panel-body toggle-content post-content\">\n<p>Managed IT Services Contracts vary by provider. Some providers offer month-to-month programs, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others require a multi-year contract. Some have a very high startup cost and lower monthly, while others offer a middle of the road monthly cost and spread the cost of startup over the term of the agreement.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"wpb_column vc_column_container vc_col-sm-6\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What should I do before I call for help?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>When possible, write down any information about error messages and take screen shots your issue. Next, attempt to recreate the issue. Often times, it helps to close the program and restart the computer to reset the system, and possibly resolve the problem.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What does having Managed IT Services cost?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once contracted, your Managed IT Services will cover maintenance and support for every component of your network, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What if we already have an internal IT department?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>No problem! We offer\u00a0scalable solutions that can be tailored to meet your specific needs.\u00a0Whether you need a full package of managed IT services and consulting, security solutions or service desk support, NanoSoft makes it simple with an affordable and customized flat rate service plan.<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>How does a flat rate billing save me money?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need. NanoSoft serves as your \u201cone stop shop\u201d for all your managed IT services needs. And we do it all for one fixed monthly cost \u2013 We Don\u2019t Profit from your Pain!<\/p>\n<\/div><\/div><div  class=\"vc_toggle vc_toggle_default vc_toggle_color_default  vc_toggle_size_md\"><div class=\"vc_toggle_title\"><h4>What types of systems do you support?<\/h4><i class=\"vc_toggle_icon\"><\/i><\/div><div class=\"vc_toggle_content\"><p>We pride ourselves on being \u201cecosystem agnostic\u201d: whether you use Google Apps or Office365, Windows or Mac, Android or iOS, we will support your team.\u00a0 Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.\u00a0 Need to transition from one ecosystem to another?\u00a0 We\u2019ll be there for you.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"vc_empty_space\"   style=\"height: 30px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<p style=\"text-align: center;\">Couldn&#8217;t find your answer? <a class=\"dot\" href=\"https:\/\/www.innonous.gr\/en\/contact-us\/\">Ask a question<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"What are you looking for?Find answers and solutions to common IT issues. If you cant find an answer, contact us and we will be happy to help. Search for: Please call our office at 712-819-5555 or email us with your question CompanyAbout Leadership Mission Careers FAQ Locations Why Choose Us Top ten most popular FAQsAre [...]","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tmpl\/template-fullwidth.php","meta":{"footnotes":""},"class_list":["post-697","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQ - Innonous<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.innonous.gr\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Innonous\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.innonous.gr\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Innonous\" \/>\n<meta property=\"article:modified_time\" content=\"2019-12-06T08:38:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.innonous.gr\/faq\/\",\"url\":\"https:\/\/www.innonous.gr\/faq\/\",\"name\":\"FAQ - 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